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Kerkyra, Corfu

Koper, Slovenia

Trieste, Italy

Split, Croatia

Dubrovnik, Croatia

Kotor, Montenego

Kerkyra, Corfu

Heraklion, Crete

Thira, Santorini

Kusadasi, Turkiye

Piraeus, Greece

Argostoli Kefalonia

Kerkyra, Corfu

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Cruise Webpage

TUI Tel. Numbers

0203 451 2720
01189 958 2331


Explorer on Facebook

Click on Map above
to see the route

 

Ship Snippets

This information has been gleaned from reading posts on several websites, including the Marella Explorer Facebook page where kind cruisers have posted very useful information - thank you!
As time goes on more snippets will be added

Click one of the links in the index below to be taken straight to the Info or Links which will then be right at the top of the page,then click 'Top' to return to the index

 
 

Links to Information Information

 

Links to Useful Tips

 
 

Advance Passenger Information (API)
Balcony - Large vs Std
Cabins - extending your checkout time
Corfu port bus into town
Covid - Ordering your Lateral Flow Test
Covid - Testing for Covid before you fly
Documentation Required
Drinks - Taking your own on board
Drinks - Upgrading the standard Drinks package
Electrical power sockets
Flight Check-in
Formal Night/DressTo Impress
Irons and hair driers, hair straightners/tongs
Koper lift to town
Luggage Allowance
Luggage when arriving in Corfu
Restaurants - Speciality Restaurants Prices
Towels - Bath and Hand
Towels - Beach
Towels - Pool
Trieste Lift to the Cathedral of San Giusto
TUI Navigator App
Weekly Raffle
WiFi charges

 

Cabins - 3 and 4 berth cabins on deck plan
Corfu airport check-in before returning home
Coach transfer to the ship
Coeliacs
Croatia - Currency in Dubrovnik/Split
Documentation
Dubrovnik - getting to Old Town and Cable Car
First Aid
Heraklion, Crete visit
Muster for Lifeboats and Emergencies
Sea Sickness
Storing your empty suitcases
Towels - Beach
TUI Excursions
TUI Santorini excursion
Visiting Kotor
Visiting Trieste
WiFi free when ashore

 
         
 

Coach transfer from airport to ship

A coach will transfer you from the airport to the ship after you have picked up your bags from the carousel. Give them to the driver once at the coach and he will place them in the coach's hold. The next time you see them they will be outside your cabin.

On the trip to the port sit on the right hand side of the bus with respect to tge driver for the best first views of Kerkyra snd the sea

 

Bus from Corfu port into town

A shuttle bus will take you from the ship to the front of the port, which in itself is another bus stop, so you can jump on another bus which will take you into town.

 

Koper lift to town

There is a glass observation lift which takes you from the port up to street level of the town. It can be found by walking west along the road outside of the port. It is not a particularly high-rise lift but it is free

 

Lift to the Cathedral of San Giusto in Trieste

There is a lift in the underground car park beside the amphitheatre, although finding the lift to the Castello is a challenge as there are two lifts, one for the car park and one for the Castello.

The Castello lift is at the end of a long tunnel and sits under the centre of the hill.

You could always test your knees on the steps on the way down but the path is not overly scenic.

 

Documentation

You can keep your boarding pass, covid negative certificate and your proof of vaccination on your mobile phone (on iPhones this can be saved to your Wallet app. Some people prefer to have the documentation as paper copies as it is perhaps easier to display when required especially if you have organised it into a folder. But remember a folder of paperwork does have weight which will increase your cabin bag allowance.


 

Ordering your Chronomics Lateral Flow Test

No Longer Neccessary
Ref Only - You must each order, perform and submit the results of a Covid Lateral Flow Test before you fly. You must receive and save the certificate emailed to you ready to show at Gatwick Airport. You can order a test 45 days before you sail and it will be delivered to you 3 days before your flight and you must take the test the day before you go to the airport. The results are sent to you within 30 minutes of you submitting the test result on-line.You can obtain a testing kit for £15 from Chronomics here

 

Required Documentation for your cruise

You must ensure all of your documentation is in order before you go,
See a full list of the documentation you will need

It’s worth remembering there are two elements to your cruise, flight and ship.  Everything for the ship, including ship’s boarding pass, is on Cruise Control.  Everything for the flight, including flight boarding pass, is on Flight Extras.


 

Luggage when arriving in Corfu

The procedure is that you pick up your cases from the Carousel at Corfu airport, put them on a trolley and take them to the coach waiting to take you to the ship. Your cases showing the tags on your luggage (which you must attach from prints on your Cruise Control) and showing your cabin number, will be taken and left outside your cabin door while you are processed through to the ship. Your cases will probably arrive at your cabin door before you do!

 

Formal Night/DressTo Impress

Formal Night/DressTo ImpressFormal Night or Captain's Night is now called 'Dress to Impress' and perhaps dress code is smart casual or better. This is held on the evening of an 'at sea' day once per week.

 

Storing your empty suitcases

If you are having trouble storing your suitcases, you may be able to get your cabin steward to store them for you. Some people store them outside on their balcony if they have one.

 

Weekly Raffle

There seems to be a raffle each week for a ship's travel chart for your cruise with a bottle of rum or something else. Tickets are £5 each

 

Visiting Kotor

If you visit Kotor in Montenegro on your cruise, you might like to find a tour to take you down to Perast a few miles away where you can find a boat to take you over for about half an hour to the tiny island hosting the church with the light blue dome 'Our Lady of the Rocks' Our tour cost in 2017 was €20.00 each for a really good tour around Kotor visiting aspects high up overlooking the ship in the harbour and €3.00 for the return boat ride

 

Coeliacs

 If you are Coeliac like me, check with your TUI travel agent before you go to make sure there is gluten-free food available for you on the aircraft. There are gluten free options available in most eating places on the ship (but not the Snack Shack) and these should be well labelled. It is a good idea to make yourself known to waiters and also ask for the gluten-free options menu to be delivered each day to your cabin.

 

Pool Towels

Pool towels are provided by Marella on all cruises. Take or buy giant pegs with you to stop your towels blowing away in the wind

 

Bath and Hand Towels

If you leave towels in the bath or on the floor of the bathroom they will be replaced with clean ones

 

Extending your cabin time on your disembarkation day

On disembarkation days you can pay £49 to extend the stay in your cabin otherwise you have to vacate by 8:00 or 9:00am. It may not be your original cabin. Ask Reception. You may use all of the ship's facilities and your ship card until the coach comes to take you to the port . Obviously if your departure isduring the morning then you probably won't need to extend your cabin time as the coaches pick you up more than 3 hours before your flight

 

WiFi charges

WiFi Charges :-
1 hour £8.00
1 day £15.00
3 days £25.00
4 - 8 days £49.00
15 days £90.00


REMEMBER TO LOG OFF ONCE YOU HAVE FINISHED ACCESSING THE INTERNET TO PRESERVE YOUR HOURS

"Just a heads up re the onboard WiFi- I paid £90 for 2 weeks but didn’t check the small print - that’s up to 2 weeks to use 2400mb. I have used it up in 4 days!! So £90 for 4 days of browsing, no downloading of videos or films just browsing and messaging. Just be aware it’s not unlimited for 2 weeks….
I don’t have a clue how many Mb I use daily and I
expect many people are the same as me" (Post on Facebook)

To break it down...

The ship itself uses the Maritime Network (Satellite) which you have to be very careful not to log onto with your phone through your 3G/4G/5G data connection at it's extremely expensive. This is particularly an issue when out at sea where you're phone can't log onto land-based masts. That's why people turn off data roaming (you don't need to do a full airplane mode).

You can purchase an onboard Internet access package, which you can then access via ship's Wi-Fi network. It's not cheap, it's not as stable and reliable as your home Wi-Fi, and you need to make sure you switch-off your phone's Wi-Fi when you're not using it, otherwise it burns through your allowance due to your phone apps constantly updating.

Depending on your phone network provider and where you are in the world, you can allow your phone to connect to a land-based mast when in range or on shore, at either no additional cost or a small additional daily fee.

Many ports have free Wi-Fi you can use if you leave the ship, or certainly local bars and restaurants will if you buy a drink

Again, depending on where you are in the world, you may be able to purchase a tourist sim to use in a phone to give you a local 3G/4G/5G data package across that region, but again you need to avoid logging onto the ships Maritime Network.

 

Free WiFi ashore

Some say Marella Wi FI truly awful and expensive. If ariving in port and wish to contact home there usually excellent Wi Fi in bars close to ship. In Montenegro keep your mobile phone turned off to avoid expensive charges.

 

Electrical Power Sockets

The voltage onboard is 110/120v AND 220/230V with both European AND American type sockets. So you will require to take your plug adapters if you want to use your British mains plugged devices.. Also a good idea to take a small multi skt plug board if you want to plug in more than one appliance and also you can now get multi socket plug boards with USB charging sockets built in. Your phone and iPad chargers should work perfectly well.

But ensure that your plugboard is not a 'surge protected' plugboard as the are not allowed to be plugged in on the ship as they may be a fire hazzard

 

Balcony - Large vs Std

Large balcony cabins come with 2 chairs, a table, a sun-lounger and a hammock. The balcony is 17 square meters and is deeper back to the cabin balcony door. There is a lot of shade on these balconies, even when your side of the ship is in full sunlight. But large balcony cabins are slightly smaller!

On a standard balcony you just get a table and 2 chairs and more sun. Some balcony cabins have an overhang so you don't get so much sun. You pay to sway! The higher the deck the higher the price and more movement -the pendulum effect. Some rooms don't have fridges, some do! I would think that all of the balcony rooms do.

 

Flight Check-in

Check-in for outbound flights is accessible from exactly 48 hours before your flight is due to take off. An email will be sent to you from TUI containing a link to the check-in page for that flight.You can either print your boarding pass or send it to the wallet on your smart phone.

Another email from TUI will be sent to you containing the link for your return flight. You can ask reception to print this for you or you can add this to your Apple Wallet


 

Advance Passenger Information (API)

You must make sure that 'Advanced Passenger Information (API) has been enter into your booking before you check in. This details each travellers passport details, full names, nationality and date of birth.

 

Testing for Covid before you fly

No longer required
Ref Only - Take the test any time the day before you travel, follow all the instructions, and upload photo of the result. Then you are sent all of your negative paperwork to go.You will require the relevant app to do this

 

Upgrading the standard Drinks Package to the Premium Drinks Package

To upgrade to the Premium drinks package costs £60 per week per person extra. You can upgrade when you board - just talk to Reception. But however many there are of you in your party (as defined by the lead person who booked your cruise) ALL of you have to upgrade at the same time. The upgrade includes branded spirits and beers, branded soft drinks, special wines and coffee in the Coffee Port. Also 1.5 litres of bottled water per day

 

TUI Navigator App

Marella ships use an on-board 'intranet' which is a private website for on-board cruisers, enabling them to book restaurants, excursions and other features of their cruise. As soon as you board you can access and connect to this app on your smart phone - point your smartphone browser to navigate.tui.

There are also large screens permanently connected to Navigator next to Destination Services for you to use.

The link below is to a video on You Tube showing you how it all works.
https://youtu.be/wpTd-v92HQQ

 

Speciality Restaurants Prices

Price list for the speciality restaurants onboard most marella ships. This is just a guide for you as prices can change

Dining club (regular menu). £36.95
Dining club (food and wine paring £47.00
Surf & Turf. £31.95
Surf &Turf - late bird £23.95
Kora La. £26.95
Kora La - Late Bird. £19.95
Umi Sushi - dessert. £14.95
Espetadas. £9.95
Parmesan Wheel. £4.95

Trio packages below
- May now be discontinued

 

TUI Excursions

I read that TUI excursions go on sale approximately 3 months from the start date of your cruise. You will need to log into your booking to see them. By booking before your cruise, the prices are lower.

If you do your own non-TUI excursions while ashore you must be back on the ship by the stated time. If you are late you risk being left behind. If a TUI excursion is late, then the ship will wait for you

 

Beach Towels

The blue towels in your cabin, can be taken off ship but are quite bulky and if you lose them you will be charged a £10 fine.

If you plan to go to the beach, buy a Micro Fibre beach towel - very light and easier to carry when off ship rather than taking the bulky towel from ship

 

Irons and hair driers, hair straightners/tongs

Straighteners and tongs are allowed - TRAVEL Irons ARE allowed! A hair dryer is also provided

 

Laundry

If you want something cleaned or ironed speak to your cabin person.

 

Visiting Trieste

Top tip for Trieste: Don't struggle with the excruciating steps to the castle as... there is a lift! Find the old amphitheatre, walk along a little further and on same side of road to your left is what looks like just the entrance to a car park but within there is a public lift which is *free* to use and takes you almost to the top of the hill where the castle and cathedral are located. Others are unaware and take the steps, which is no problem for those who enjoy a good workout of course

 

Taking your own drink on board the ship

 It's ok to take drink on board- but its all inclusive with TUI!

 

Sea Sickness

Take stugeron tablets or similar with you incase of sea or travel sickness. Ask at your local pharmacy. If you get really sea-sick then visit the Medical Centre where you can be treated but this will be expensive.

 

First Aid

Take a small medikit with you as medical assistance/treatment onboard can charge £250 to apply a plaster on a graze. But for more serious injuries or sickness, the care is second-to-none.

Check in at Corfu before returning home

When returning home. After check in, join the passport security queue as soon as you can and at least 1 hour before flight is due to depart. Its so long and no one tells you about it.

Getting to Dubrovnik Old Town and the Cable Car

Walk out of port , ignore bus station which is on your right Continue out into the road and then walk a few yards to the bus stop.

Buy your bus ticket at a little newspaper hut just outside the port gates

Bus numbers 1a 1b and 3 , there may be others .. takes about 15 mins

Keep an eye out of the front of the bus and you will see the Pile gate and walls so you'll know when to get off the bus

Catch bus back at exactly the same stop as the buses do a loop , .. Or taxis which are a little more expensive.
The Cable car is a short walk across the road towards the Mountain.

3 and 4 berth cabins on deck plan

# = 3 berth, * = 4 berth, double headed arrow is interconnecting cabin, solid half circle is double bed against wall.

Visiting Heraklion Crete

When visiting Heraklion, recommend you catch the tourist train from the port, adults 7€ , amazing value. A tour around the city and the guide even took us all off the train to show us further sights. Lots of time in the city and then catch back. Excellent value.

Currency in Croatia - Dubrovnik/Split

The official currency is Euros as it changed in January this year so they will be more receptive to them now instead of Croatian Kuna. Last time we had to use Kuna for the Walls and the Cable car - not any more!!!

Visiting Santorini

On the TUI trip last year to see the blue domes, the trip was described as moderate walking with very few steep steps . It wasn't!

Lots of walking on uneven ground and when returning to Thira you walk up a very steep hill. However, we didn't queue for the cable car.

There are private minibuses always selling tickets for tours to Oia and back to Thira

Muster for Lifeboats and Emergencies

Go to the Broadway Showlounge and watch a 5 minute video on a loop

Then go to muster station where your cruise card/cabin key card is issued to you.
Takes about 15 mins.

There are no muster drills as on previous crusies, you just watch a video whilst checking in and then go to your muster station to get your cruise cards

Luggage Allowance

You are allowed just 1 cabin case and one hold case per person on your booking
Cabin cases are a maximum size of 55cm x 40cm x 20cm and must weight no more than 10kg

Hold cases are typically a maximum of 20kg but you can purchase extra wight at a cost of €13-€17 per kg
Maximum weight of any case is 23kg

If one of your cases is underweight then your partner can use up your remaining allowable weight on his case as long as it does not exceed 23kg
You can purchase a second case for yourself if you need more space/weight.